Raya Contact Center
Description:Raya Contact Center provides full scope of inbound/outbound call center services including tele-marketing, tele-sales and tele-support to enhance prospecting, customer acquisition, customer value growth and customer care using flexible operational models that understand your business needs like in-sourcing, co-sourcing or outsourcing.
Raya Contact Center an ISO 9001 certified contact center is your right outsourcing partners helping your organization achieve business objectives with greater cost efficiency and risk mitigation. Raya Contact Center acts as an extension to your company; its trained and certified agents fulfill all your needs, 24 hours a day, 7 days a week. Raya Contact Center deploy CRM strategy and software to maximize the value of each customer interaction. Whenever anyone from your business interacts with customers, the level of communication should always be personalized, smart and consistent.
URL: http://www.rayacontactcenter.com/ (View Site)
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Raya Contact Center Locations:
Raya Contact Center Egypt
Block 7A, El Hotamayez District, 6th of October City, Giza
Egypt
Phone: 00202 – 3319900
Fax: 00202 – 3319902
Raya Contact Center United States
1660 International Drive
Suite 400 Mclean, VA 22102
USA
Phone: 001-703-288-5249 ext: 1032
Fax: 001-703-288-5246
Wasla Contact Center Egypt
Address:Wasla Contact Center
Mostafa El Nahas St. Extension, 26A EL-Sheikh Mohamed Metwaly EL-Shaarawy St.-10th quarter
Nasr City, Cairo, Egypt.
P.O Box : 11528
Postal Code : 11371
Telephone : 240 610 50
Fax : 247 23 250
Description:
Wasla Contact Center established in the year 2003 to provide outsourced Contact Center Services to its clients in Egypt, the region, and globally. Wasla Contact Center is an information technology company majority owned by Mathal Holding.
Wasla Contact Center is a leading Egyptian contact center company that enables organizations to strengthen the value of their relationship with their customers. Wasla Contact Center is focused on providing exceptional value to its clients by building world class capabilities, delivering high quality services, and ensuring that the services provided are priced competitively. Wasla Contact Center works with its clients to fully understand their needs and offer them customized solutions that turn customer interaction into a competitive advantage. Knowing that they are receiving high quality services and exceptional value, Wasla Contact Center’s clients are free to focus on their core business and increase their profitability.
From setting up the most up-to-date technological infrastructure to recruiting the most qualified call center agents and supervisors to setting up clear processes and performance measurement tools, Wasla Contact Center strives to deliver to its client base the highest quality services in the market. Focused on delivering exceptional value, Wasla Contact Center is able to leverage its expertise and technology infrastructure to offer these advanced services at competitive prices.
Wasla Contact Center’s team is committed to providing clients with services that meet and exceed their expectations. Wasla Contact Center employs recognized international best practices in all areas of its operation (including processes, people and technology) to ensure that the services it offers are truly world class. To that end, Wasla Contact Center has obtained international quality certifications which ensure that it stays “ahead of the curve” on different aspects of the operation of its contact center.
URL: http://www.wasla.com/ (View Site)
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Rating: 5.00 Rate Wasla Contact Center Site
Xceed
Description:Xceed Contact Center is the largest and most sophisticated Contact Center in the southern Mediterranean region. Xceed is an Egyptian-based provider of integrated customer contact solutions to commercial and government clients worldwide.
Locally Xceed is the IT arm of Telecom Egypt and provides customer contact solutions to its 8.3 million customers. In that capacity, Xceed has incorporated the finest technology systems to optimize, live inbound and outbound call handling, as well as automated customer support applications.
In addition, Xceed has recruited the best contact center management talent in Egypt and used the services of various specialized European consultants to hire the most professional, well-educated, and dedicated contact center agents available in the Egyptian market. Xceed search for the perfect balance of Xceed management and staff was carried out in order to guarantee the quality-focused corporate culture necessary to operate a world-class center that meets their world-class standards.
URL: http://www.xceedcc.com/ (View Site)
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Xceed Job Opportunities:
Xceed has 17 jobs
Plutus Global
Description:Plutus Global is an International Company(Indian) working in the field of Information Technology with a focus in delivering end-to-end IT solutions to its customers. The company’s strategy is to target a number of specialty market opportunities in order to build a strong commercial presence, advance and broaden its product pipeline, and maintain its technological leadership in Information Technology delivery. The specialties are acquired through a number of separate IT divisions under its name, with each division specializing in a specific area of the IT spectrum.
Plutus Global also provides Contact Center Services and Remote Back-office services to various businesses and provides a unique set of professional services, which bring business value to their clients in terms of focus on core-competency, lower costs, and most importantly, deliver quality through effective & efficient processes.
Plutus Global is also into offshore project development and consulting.
Plutus Global is based out of India and has established a highly active distribution channel across Middle East, Far East, Europe and North America to handle sales and deliveries of its solutions and services.
URL: http://www.plutusglobal.com/ (View Site)
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PhoneOpia
Description:PhoneOpia is an Internet Based phone Service. Use an IP Phone, a PC Software, a WIFI IP Phone, a Windows Phone, an IP PBX like Asterisk or any other device or software that uses SIP Based Calling.
Phoneopia offers Low Wholesale rates and low entry point for any VOIP Phone provider to use PhoneOpia's service and as well as end users.
Phoneopia is a service of Super Technologies, Inc. who provide telecommunication services since 1999. The headquarters is in Pensacola, Florida, United States.
Phoneopia offers PC to Phone as a core service, via its Active X-based dialer and downloadable PC to Phone software. Since the service is SIP based, it can also be used with any SIP device, appliance or software.
Phoneopia can also be used with Super Phone models 4000, 5000, 5500 and 6000 of Super Technologies, Inc. and by Grand stream, Cisco ATA, and other Cisco series phones.
Phoneopia from over 200 countries use the service. Be a part of this growing community.
URL: http://www.phoneopia.com/ (View Site)
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Rating: 3.00 Rate PhoneOpia Site
Mitel
Description:Mitel delivers the full value of IP Communications through networked business solutions that help customers achieve success through business process integration, enhanced employee productivity, increased customer loyalty and helping to generate new revenue streams.
Mitel designs, market and sell communications solutions to enterprises and organizations ranging from large multi-nationals to small businesses. Their portfolio of applications, call processing solutions and intuitive desktop devices are highly scalable, secure, easily managed and optimized to meet the complete communications needs of our customers.
Mitel delivers IP Communications solutions that provide business benefits to our customers with a focus on the user experience, ensuring that our solutions are easy to deploy, manage and use. Their customers enjoy solutions that are scalable, flexible, secure and aligned with their business systems architectures, whether distributed or centralized.
Mitel's IP platforms are designed to act as both pure IP-based communications solutions and as gateways that facilitate interoperability with a customer’s existing voice infrastructure and legacy devices regardless of manufacturer. In the migration of their existing customer base from legacy telephony systems to IP-based systems, they have experienced significant growth in the sales of IP Communications solutions. They have also been successful in converting their competitors’ legacy installed base to IP-based systems as well as deploying their systems in “greenfield” opportunities.
Leveraging over 30 years of expertise in deploying enterprise communications, Mitel is now an IP Communications product company that focuses on differentiating itself from competitors through the creation and deployment of customer specific vertical and horizontal applications. By providing the necessary tools and interfaces, we are able to deeply integrate enterprise communications into business processes creating new efficiency and productivity benefits. Mitel's mission is to deliver highly intuitive, sophisticated, yet simple to use, solutions that not only match the needs of a modern business but reflect the specific needs of the end user.
Approximately 20 million users in over 90 countries today enjoy the experience of a Mitel communications environment. Our IP Communications environment is growing by over one million ports annually. Mitel is recognized as a major player in the deployment of IP Communications solutions.
URL: http://www.mitel.com/ (View Site)
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Mitel Egypt
Mitel Networks Ltd
Castlegate Business Park
Portskewett
Monmouthshire
NP26 5YR
Egypt
Tel: + 44 1291 430000
Tel: 0870 909 3030
Fax: + 44 1291 430400
Egypt Voip Supply Egypt
Address:Cairo, Egypt
Description:
Provider of VOIP systems in Egypt
URL: http://www.egyptvoipsupply.com/ (View Site)
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ComStream Egypt
Address:ComStream
Cairo, Egypt
Description:
ComStream is a growing CIT (Communication and Information Technology) provider in Egypt. Founded by a group of professionals in various fields, like:
1. Customer care service and quality assurance.
2. Software development and customization.
3. Information technology (IT) administrators.
4. IT networking and security.
Understanding the local and international ICT market, ComStream realized that there is an excellent opportunity to create an ICT business in Egypt. Especially with their expertise and understanding of the benefits of outsourcing.
ComStream is not just service providers. They look for strategic partners with whom they create a no-end successful business relationship. So they can mutually expand and grow.
ComStream offers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle.
We believe that every customer needs his dedicated solutions depend on his objectives and plans, our methodology is to provide solutions that is market-ready and yet customized, based on the specific requirement of your business.
CUSTOMER CARE
ComStream handle both inbound and outbound customer relation assignments:
* Inbound customer care:
ComStream provides trained staff and supervisors who are skilled in customer care, direct sales, technical support, help desk and other direct marketing and contact services.
* Outbound customer care:
ComStream conducts telemarketing for direct sales solicitation, lead generation, debt collection, new product announcements, market research surveys and other customer service activities, including follow-up procedures and customer satisfaction assessments.
TECHNICAL SUPPORT
ComStream technical support is not just a regular answering technical questions, it’s adding a value to their clients.
Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base, the purpose of multi-tiers support system is to provide the best possible service in the most efficient possible manner. Their technical support division offers multi-tiers technical support.
ComStream provides a proud range of technical support and help disk services, focused on achieving measurable, total customer satisfaction for your business. They employ dedicated, technically trained teams on an integrated, multi-channel platform to provide comprehensive technical product support. They tailor the technical support process, including required activities, escalation procedures, and system level reporting to meet the specific needs of your business. Additionally, we provide insight into your future product development initiatives by analyzing product-related contact patterns gathered from technical support functions.
URL: http://www.com-stream.net/ (View Site)
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